Privacy & Cookies Policy
At Sierra.pk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website.
By accessing or using Sierra.pk, you agree to the collection and use of your information in accordance with this Privacy Policy.
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Information We Collect
When you place an order, create an account, or interact with our website, we may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Postal / ZIP Code
- Order History
- Payment-related information (excluding sensitive payment credentials)
- Preferences and interests
- Information provided through customer surveys, promotions or support requests
- Website usage data collected through cookies and analytics tools
How We Use Your Information
The information we collect helps us provide a better shopping experience and improve our services. We may use your information to:
- Process and deliver your orders.
- Communicate order updates and customer support.
- Verify and manage your account.
- Improve our products and website.
- Personalize your shopping experience.
- Send promotional emails and marketing communications (you may unsubscribe at any time).
- Conduct customer satisfaction surveys.
- Prevent fraud and maintain website security.
- Comply with legal and regulatory requirements.
Data Security
Protecting your personal information is a priority at Sierra.pk. We implement appropriate technical, administrative, and physical security measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Cookies
Sierra.pk uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences.
- Improve website functionality.
- Analyze website traffic and customer behavior.
- Provide a personalized shopping experience.
- Measure the effectiveness of marketing campaigns.
Most browsers automatically accept cookies. You may disable them through your browser settings, although doing so may affect some website functionality.
Your Personal Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with trusted service providers when necessary to:
- Process payments.
- Deliver your orders through courier partners.
- Provide customer support.
- Comply with legal obligations.
We ensure that our service providers handle your information responsibly and only for the purposes required to provide our services.
Third-Party Links
Our website may contain links to third-party websites or services. Once you leave Sierra.pk, we are not responsible for the privacy practices or content of those external websites.
We recommend reviewing their privacy policies before providing any personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.